Proactive
Advanced Plan
- Monitoring
- Service management
- Manufacture escalation
- Complete basic plan
Transformative
Premium Plan
- Consulting/advisory
- Adoption
- Client success
- Audit & health check
- Complete premium plan
Support Retainers & Managed Services
Need top-notch technical support or expert advice? Cresco has you covered.
Operations Support
Proactive maintenance that can optimize costs and ensure reliability
Client Success
A client success manager than can help with escalation, strategy, and other Cresco services
Advisory
Value-added services that help maximize your software investments
Configuration & SetUP
Assistance configuring and tuning for peak utility and performance
User Support
Direct support of your users and the devices they use to access services
FLexibility
Flexible solutions that grow when you do, even during peak season
Our support service is a monthly chunk of hours that you can leverage for one or more resources, working full-time or part-time, to ensure you have someone to call upon when you need them. With us, you will receive:
- A certified consultant that is up to date with the latest and greatest product features, use cases, and best practices
- 24/7 guaranteed global support coverage when you need it
- Speedy resolution times (as fast as 1 hour!)
Choose the perfect plan
Save money on full-time resources by choosing a support package that fits your usage pattern. Plans can be purchased in 40-hr increments. Flex hours can be added for unexpected situations.
