Managed Services

Need technical support? Cresco has you covered. 

 

Our support service is a monthly chunk of hours that you can leverage for one or more resources, working full-time or part-time, to ensure you have someone to call upon when you need them. With us, you will receive:

  • A certified consultant that is up to date with the latest and greatest product features, use cases, and best practices 
  • 24/7 guaranteed global support coverage when you need it
  • Speedy resolution times (as fast as 1 hour!)

 

Operations Support

Proactive maintenance that can optimize costs and ensure reliability

Client Success

A client success manager than can help with escalation, strategy, and other Cresco services

Advisory

Value-added services that help maximize your software investments

Configuration & SetUP

Assistance configuring and tuning for peak utility and performance

User Support

Direct support of your users and the devices they use to access services

FLexibility

Flexible solutions that grow when you do, even during peak season

Choose the perfect plan

Save money on full-time resources by choosing a support package that fits your usage pattern. Plans can be purchased in 40-hr increments. Flex hours can be added for unexpected situations.

Basic

Reactive Plan

  • Trouble Shooting
  • Break & Fix
  • Patching
  • System Admin

Premium

Transformative

  • Consulting/Advisory
  • Adoption
  • Client Success
  • Audit & Health Check

Advanced

Proactive Plan

  • Monitoring
  • Service Management
  • Manufacture escalation
  • Complete basic plan