Healthcare Organizations: How to Engage with Customers using Business Analytics
According to report, Health Insurers: The Customer Engagement Imperative, recently released by A.T. Kearney, the healthcare industry is standing on the edge of transformation. “A confluence of economic and regulatory pressures require bold responses from health insurance companies. Continually rising system-wide costs, coupled with wavering public trust, have culminated in legislation that pressures insurers to carry more risk while capping their margins and mandating that they keep to an 85% medical loss ratio.”
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