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Customer Care

Higher Call Center Performance with Best-In-Class Call Center Solutions.

Call centers face a lot of challenges including but not limited to a high rate of call abandonment, long customer wait times, high agent idle times, too many call transfers, and high agent turnover rates. An efficient call center staffing can resolve many call center challenges. The Customer Care Solution is a best-in-class call center solution that can resolve all of these challenges. This integrated solution combines best-in-class optimization solvers and open-source data science tools to minimize costs through a reduction in staffing. 

Customer Care Solution Features

Volume Planning

Aggregate your planning with predictive modeling.

What-If Scenario Analysis

Modify goals or constraints to rerun optimization on the fly.

Cross-Skill Identification

Identify the most needed skills for maximizing productivity.

ChatGPT and Next-Gen Chatbots

With the integration of ChatGPT and advanced chatbot systems, your call center can seamlessly transition from Level 1 support to high-level query resolution. 

Scheduling Optimization

The backbone of any efficient call center operation is optimal agent scheduling. The Customer Care Solution ensures that the right number of agents are scheduled at the right time, minimizing customer wait times and abandoned calls.

Seamless Transition

Our system identifies scenarios where human intervention is optimal, offering a personalized and human-centric approach when necessary. This integration ensures that customers receive the best of both worlds – instant AI-driven solutions and the expertise of human agents.

Customer Care Solution Benefits

  • Unleash Efficiency and Customer Satisfaction

    The Customer Care Solution, in partnership with GenAI, empowers decision-makers to strike the perfect balance between staffing, operational costs, and service quality. Experience higher levels of customer satisfaction, reduced call abandonment rates, and enhanced agent performance – all driven by the synergy of state-of-the-art technology and human expertise.

  • Cost Reduction

    Predict workloads, schedule efficiently, and avoid unnecessary costs. Chatbots handle simple tasks, freeing up agents for complex issues.

  • Happy Customers

    Seamlessly shift between AI and humans for personalized support. Advanced chatbots provide 24/7 assistance, reducing wait times and boosting satisfaction.

  • Smarter Decisions

    Analyze different scenarios and identify skill gaps to make data-driven choices that optimize operations and meet customer needs.

  • Boost Productivity

    Chatbots handle repetitive tasks, freeing agents for complex issues. Skill identification ensures agents have the right skills to handle inquiries effectively.

See the Customer Care Solution in Action

Schedule a custom demo to discover how the Customer Care Solution minimizes call center costs through a reduction in staffing.

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