Description

CallCarePro can resolve many challenges of call centers including but not limited to a high rate of call abandonment, long customer wait times, high agent idle times, too many call transfers, and high agent turnover rates. This integrated solution combines best-in-class optimization solvers and open-source data science tools to minimize costs through a reduction in staffing. It gives the power to decision-makers to understand the trade-offs between staff operating costs, budget requirements, service level requirements, and demand forecasts.

Key Features

• Volume Planning: Aggregate your planning with predictive modeling.
• What-If Scenario Analysis: Modify goals or constraints to rerun optimization on the fly.
• Cross-Skill Identification: Identify the most needed skills for maximizing productivity.
• Performance Reporting: Measure agents’ performance with custom metrics.

Benefits

• Call Prediction: CallCarePro uses state-of-the-art techniques for predicting and forecasting call demand with a high degree of accuracy.
• Staff Optimization: CallCarePro uses optimization algorithms to determine optimal agent scheduling within your business constraints and goals.
• Cross Skilling: CallCarePro is equipped with advanced tools to help call center managers understand which agents should be trained in which skill for peak efficiency.

Developer: Dr. Meysam Cheramin