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Watsonx Assistant

Create experiences your customers want to experience

How well you can wow your customers makes the difference between delivering customer service and true customer care. They don’t just want to chat. They want actions and answers. They want personalized experiences. And they expect you to anticipate their needs. But how can you provide expert care to every customer across all channels while maintaining a manageable workload?

IBM watsonx Assistant is a conversational AI platform designed with this reality in mind. Empower your teams to build AI-powered bots that can do more than just chat, and actually resolve customer issues. With watsonx Assistant anyone can create intelligent virtual agents that use advanced natural language processing (NLP) and best-in-class AI. These bot agents understand your customers’ needs and have deep integrations with the rest of your business that allow them to take action. The natural language understanding (NLU) embedded in watsonx Assistant even allows your customer care team to recognize why someone is calling.

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Benefits

Accessible and scalable AI that you can rely on with your customers 

Accurate and consistent customer experiences out of the box with no-code conversational AI features and LLM-powered algorithms that achieve higher accuracy with
less training, driving down TCO and speeding up time-to-value.

Assistants that can tell, show, and do

Every problem has an optimal solution. Guide your customers down the right path, including contextual, summarized answers and give your team the ability to deliver the best experience for each unique situation.

Deliver consistent and personalized experiences with flexible extensibility

Deliver your best support experience across all channels. Integrate LLM-powered experiences with the systems and processes that run your business, compatible with any tech stack.

Orient your team around true customer outcomes

Unify your analytics
tools across the entire customer support journey. Empower your teams to experiment, analyze, and optimize your end-to-end customer experience.

Build and iterate quickly with no code and LLM-powered authoring

An easy-to-use build experience, pre-designed repeatable conversational patterns, and generative authoring accelerate builds without the need for IT or development resources

Customer benefits

By using an intelligent virtual agent as the initial touchpoint with customers to provide answers and self-service actions, even during off-hours, you can achieve: 370% Return On Investment, 95% Answers automated with accuracy, and 24×7 Self-service availability.

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features

Agent Assist

Augment your customer service agents and scale your team’s best techniques, insights, and important data across every interaction in real time.

Artificial Intelligence

Meet a natural language AI chatbot that understands human conversation and improves the customer experience.

 

Integrations

Seamlessly connect the channels where your customers engage with the systems, tools and processes that power your business—without migrating your tech stack.

Security

Protect your chatbot data privacy and protect customers against vulnerabilities with scalability and added security.

Visual builder 

Launch a chatbot with no coding skills. Train with only a few questions or use our chatbot templates right away.

Voice

Give your AI voice chatbot a clear and friendly voice. Integrate IBM watsonx Assistant on the phone to improve customer support.

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TRAINING

Resources

Package Type
Plan 1Plan 2Plan 3
Price
Subscription + 8-to 10%
Subscription + 15 to 20%
Subscription + 25 to 30%
BOTsXXX
Integration with existing ServiceDesk configuration
NoYesYes
Integration with Custom API
No2 System up to x hours
3 Systems up to x hours
Administrator Training
X HoursX HoursX Hours

*S = Small Companies, M = Medium Companies, L = Large Companies

**Minimum base of $3,200 annual including base + subscription

Add-On
Price
Max Intents/Max API/Field Connection Points
Phone Integration
$3,200 to $3,850
5
Email Integration
$3,200 to $3,850
10
EHR/CRM/Non Pre-Configured Service Desk Integration
$3,200 to $3,850
10
Non Pre-Configured Social Media Integration
$3,200 to $3,850
5
Integration with Payment provider
$3,200 to $3,850
5

*S = Small Companies, M = Medium Companies, L = Large Companies

Customer Service

Powerful customer service chatbots increase sales with quick and accurate answers while saving contact center budget. Increase your customer satisfaction.

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Human Resources

HR automation can improve the employee experience and save time for your entire staff. Employees can get questions answered 24/7.

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Marketing

Powerful AI chatbot marketing software helps you improve customer experiences and boost lead generation with fast, personalized customer support.

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FAQs

IBM Watsonx Assistant is a cloud-based service that allows you to build virtual assistants. You can use it to create chatbots that can answer customer questions, complete tasks, and provide support.

There are several benefits to using Watsonx Assistant, including:

  • Easy to use: Even if you don’t have any coding experience, you can build a virtual assistant with Watsonx Assistant.

  • Scalable: Watsonx Assistant can handle a large number of users at the same time.

  • Customizable: You can create virtual assistants that are specific to your needs.

  • Analytics: Watsonx Assistant provides analytics that can help you track the performance of your virtual assistant and identify areas for improvement.

Watsonx Assistant is a newer version of Watson Assistant with a simplified user interface and an improved deployment process. Assistants created in one experience cannot be transferred to the other, but you can easily switch back and forth between the two.

A skill is a container for your virtual assistant’s abilities. You can add multiple skills to an assistant. An action represents a specific task that your assistant can perform, such as answering a question or completing a transaction.

You can train your assistant by creating dialog nodes. A dialog node represents a possible conversation turn between the user and the assistant. Each dialog node includes:

  • A condition that determines if the node should be processed.

  • User prompts that the assistant can say.

  • Actions that the assistant can take.

Yes, Watsonx Assistant provides access to pre-built intents that you can add to your skills. Intents are groups of related user queries that your assistant can identify.

You can deploy your Watsonx Assistant as a managed cloud service or install it on-premises.

Watsonx Assistant provides a suite of analytics tools that can help you track the performance of your virtual assistant. You can use these tools to see which actions are being used the most, identify areas where users are having trouble, and improve your assistant overall.

You cannot directly export conversations from the conversation page. However, you can use the provided API or a script to access conversation transcripts.

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