Maintaining Customer Satisfaction Levels and Reduce Labor Costs using Chatbots & Scheduling Solutions
Join us for an engaging webinar where we will explore the strategies and technologies that can help you maintain high customer satisfaction levels while reducing labor costs in your call center.
Call centers face various challenges such as high call abandonment rates, long customer wait times, agent idle periods, excessive call transfers, and high agent turnover rates. These issues can negatively impact your business. However, we have a solution that can revolutionize your call center operations: Call Center Staffing Optimization.
In this webinar, we will dive deep into the negative effects of common call center challenges on businesses. You will learn about the benefits of implementing Call Center Staffing Optimization, which leverages best-in-class optimization solvers, data science tools, and chatbots to tackle these challenges effectively.
We will also explore the advantages of Machine Learning++ and how it can further enhance your call center operations. By converting analytics into practical applications, you can solve your biggest call center challenges and improve productivity.
Curious about the technologies required to build efficient Call Center Staffing Optimization solutions? We’ve got you covered. Our experts will share insights into the tools and techniques needed to achieve optimal staffing levels while maintaining service levels and leveraging agent skills effectively.
At Cresco International, we are dedicated to helping you succeed. Whether you’re already familiar with optimization and data science or new to the field, this webinar offers valuable knowledge that can transform your call center. Our goal is to empower you to convert analytics into actionable solutions that drive customer satisfaction and reduce labor costs.
Don’t miss out on this opportunity to learn new ways to enhance the productivity of your call center. Join us at our webinar and be part of the next generation of call center optimization.
Sign up now to reserve your spot! We look forward to having you join us.
Please register for the meeting here!
Date
- Aug 18 2023
- Expired!
Time
Central Time (UTC-06:00)- 12:00 pm - 1:00 pm
Cost
- Free
Location
Other Organizers
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IBM
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Website
https://www.ibm.com/us-en?ar=1
Speakers
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Dr. Meysam CheraminOperations Research SpecialistMeysam is an operations research specialist with 7 years of experience in optimization, simulation, and data analytics. He has been providing consulting services that leverage operations research techniques based on the idea that all solutions should focus on return on investment, profit margin improvements, and new revenue opportunities. He is keen on solving business problems using a hybrid approach of analytics, modeling, and process improvement.
Meysam has built many optimization applications for various supply chain, healthcare, energy, and financial problems. Developing resilient supply chain networks for recycling permanent magnets, developing an operating
room scheduling application for hospitals, and developing trade promotion and pricing optimization applications for retailers are some of his past project experiences. Moreover, Meysam has developed Cresco’s Call Center Staffing Optimization application. Meysam’s technical toolbox includes Python, C++, C, CPLEX, Gurobi, FICO Xpress, GAMS, AMPL, CVX, R, SQL, SAS, MATLAB, and ARENA.Meysam holds B.S. and M.S. degrees in Industrial Engineering from the Kharazmi University and Sharif University of Technology (Tehran, Iran). He has a Ph.D. in Systems and Industrial Engineering from the University of Arizona. He is the author of several academic papers on optimization under uncertainty, supply chain optimization, and healthcare scheduling.
Furthermore, he presented his work at several international conferences including the Institute for Operations Research and Management Sciences (INFORMS) and the Institute of Industrial and Systems Engineers (IISE). He also has a few years of experience in teaching optimization, simulation, and statistics at the university level.
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Sanjeev DattaCEOSanjeev has spent the last two decades consulting companies in technology and strategy around analytics and enterprise architecture. He has helped companies with data strategy, data governance, analytics & Data Science. He has led teams to deliver excellence for clients from strategy to implementation. His career began as a consultant working closely with technology which has allowed him to understand clients’ needs and the importance of generating ROI for continued business and partnerships.
