CallCarePro
Higher Call Center Performance with Best-In-Class Call Center Solutions.
Call centers face a lot of challenges including but not limited to a high rate of call abandonment, long customer wait times, high agent idle times, too many call transfers, and high agent turnover rates. An efficient call center staffing can resolve many call center challenges. However, call center staffing can be tricky. What is the right number of agents to answer incoming calls with a minimum of abandoned calls? How should managers balance this against all constraints like service levels and agent skills? Only an efficient call center solution can answer these questions.
The good news is that CallCarePro is a best-in-class call center solution that can resolve all of these challenges. This integrated solution combines best-in-class optimization solvers and open-source data science tools to minimize costs through a reduction in staffing. It gives the power to decision-makers to understand the trade-offs between staff operating costs, budget requirements, service level requirements, and demand forecasts.
By the Numbers
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Total Cost Reduction
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Workforce Reduction
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Call Abandonment Reduction
Key Features
Benefits of the Call Center Solution
Call Prediction
CallCarePro uses state-of-the-art techniques for predicting and forecasting call demand with a high degree of accuracy.
Staff Optimization
CallCarePro uses optimization algorithms to determine optimal agent scheduling within your business constraints and goals.
Cross Skilling
CallCarePro is equipped with advanced tools to help call center managers understand which agents should be trained in which skill for peak efficiency.
Sample Dashboards of the Call Center Solution
Watch How Our Call Center Solution Works
Watch this video to learn how CallCarePro can easily resolve many challenges in call centers such as high rate of call abandonment, long customer wait times, high agent idle times, too many call transfers, and high agent turnover rates.
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Schedule Agents and Make The Best Training Plan for Them in Seconds with CallCarePro
SEE THE CALL CENTER SOLUTION IN ACTION
CallCarePro is a call center solution that combines best-in-class optimization solvers and open-source data science tools to minimize call center costs through a reduction in staffing. It gives the power to decision-makers to understand the trade-offs between staff operating costs, budget requirements, service level requirements, and demand forecasts. Schedule a custom demo to discover how CallCarePro resolves many challenges of call centers.
