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CallCarePro

Higher Call Center Performance with Fewer Agents.

Call centers face a lot of challenges including but not limited to a high rate of call abandonment, long customer wait times, high agent idle times, too many call transfers, and high agent turnover rates. An efficient call center staffing can resolve many call center challenges. However, call center staffing can be tricky. What is the right number of agents to answer incoming calls with a minimum of abandoned calls? How should managers balance this against all constraints like service levels and agent skills?

The good news is that CallCarePro can resolve all of these challenges. This integrated solution combines best-in-class optimization solvers and open-source data science tools to minimize costs through a reduction in staffing. It gives the power to decision-makers to understand the trade-offs between staff operating costs, budget requirements, service level requirements, and demand forecasts.

By the Numbers

0 %
Total Cost Reduction
0 %
Workforce Reduction
0 %
Call Abandonment Reduction

Key Features

Volume Planning

Aggregate your planning with predictive modeling.

What-If Scenario Analysis

Modify goals or constraints to rerun optimization on the fly.

Cross-Skill Identification

Identify the most needed skills for maximizing productivity.

Performance Reporting

Measure agents’ performance with custom metrics.

Benefits

Call Prediction

CallCarePro uses state-of-the-art techniques for predicting and forecasting call demand with a high degree of accuracy.

Staff Optimization

CallCarePro uses optimization algorithms to determine optimal agent scheduling within your business constraints and goals.

Cross Skilling

CallCarePro is equipped with advanced tools to help call center managers understand which agents should be trained in which skill for peak efficiency.

Sample Dashboards

Control Panel
What-If Scenario Analysis
Optimal Agent Schedules
Financial Report
KPI Report
Agent Training Plan

Watch How CallCarePro Works

Watch these short videos to learn how CallCarePro can easily resolve many challenges in call centers such as high rate of call abandonment, long customer wait times, high agent idle times, too many call transfers, and high agent turnover rates.

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Schedule Agents  in Seconds with CallCarePro

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Set The Best Training Plan for Agents with CallCarePro

SEE IT IN ACTION

CallCarePro combines best-in-class optimization solvers and open-source data science tools to minimize call center costs through a reduction in staffing. It gives the power to decision-makers to understand the trade-offs between staff operating costs, budget requirements, service level requirements, and demand forecasts. Schedule a custom demo to discover how CallCarePro resolves many challenges of call centers.

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